Return Procedure

HOW TO MAKE A RETURN

1- You can give the package you want to send back to MNG cargo company and send it to us free of charge by telling us our agreement code 275781478.

2- When your package reaches us, if you placed your order with cash on delivery, we will call you and get an IBAN number and process your refund within 14 business days.

3- When your package reaches us, if you placed your order with your credit card, you do not need to give us an IBAN number. Your refund will be made directly to the card you used to pay.




Return Procedure

Patirti.com
How Many Days Does the Return Process Take?
It is within 14 working days after the order is delivered.
Is There a Return Fee?
All shipping costs of the products you send to Patirti.com with a return request belong to our company.
International shipments are not included in this fee, and the shipping fee is not Patirti.com's responsibility.
Which Product/Products Are Included in Return?
Defective products that have been damaged during shipping or at any stage, products that are defective from the beginning, products that do not arrive in the desired color and size are included in the scope of urgent return. If the product that arrives is not liked and is not used, it is included in the scope of return.
I Created a Refund Request on the Website, What Should I Do Now?
You should go to the nearest MNG Cargo branch and tell them that you want to send the products to Patırtı Tekstil A.Ş / patirti.com with cash on delivery.
What is the Official Company Name and Address?
Company Name: Patırtı Tekstil A.Ş.
Address: Muslihittin Mah. - Mehmet Zekai Özbek Cad. - Ground Floor - No:28/B-1 - Menteşe / MUĞLA
Can I send my products with other shipping companies?
The shipping fee for shipments made with other cargo companies other than MNG Cargo belongs to the sender. Products sent with other cargo companies with cash on delivery will not be accepted by our company.
I Sent the Products with MNG Cargo, What Happens Now?
In order to initiate the return process, the products you sent must first reach us. The money will be refunded to the IBAN number you sent. You can follow all these processes in the My Return Requests section. In addition, refunds for amounts other than products, such as cash on delivery and shipping costs, are not made.
When Will Returned Product(s) Be Refunded?
After checking the compliance of the product with the return conditions, Patirti.com will refund your credit card. Depending on your bank, it may take a few days for you to see your refund on your credit card. This process is entirely up to your bank and Patirti.com has no right to intervene with your bank.
Why are refunds made in installments for purchases made in installments?
The entire price of the product you purchased in installments is refunded to your credit card, but your bank will pay the refund back to your credit card in installments.
Best regards,
Patirti.com Team.